8x8 Phone System

Calling & Answering

Place a Call:  Dial the number and pick up the handset, or press the Speakerphone or Headset key. Alternatively, enter the number on the dial pad, tap Dial, and pick up.

Answer a Call:  Lift the handset, press the blinking Line key, or press the Speakerphone / Headset key.

Answer Call Waiting:  Press the blinking Line key. Your first call is automatically placed on hold.

Redial:  Press the Redial key twice to call the last dialed number, or press it once to browse recently dialed numbers.

Handling Calls

Hold & Resume:  Press the physical Hold button (or Hold soft key) to pause the call. To return to caller, press Hold again or tap the Resume soft key.

Mute:  Press the Mute button (lights up red). Press again to unmute.

Transfer:  Press the Transfer button. Choose Blind (transfers immediately without speaking to the receiver) or Consultative (allows you to announce the caller before transferring).

Device Features

Call Forwarding:  Access the Main Menu, select Forward, and choose Always, No Answer, or Busy.

Do Not Disturb (DND):  Press the Home (Main Menu) key and select DND to stop your phone from ringing. Incoming calls will go straight to voicemail.

Conference Calls:  Call the first person, press the Conference soft key, and dial the second person. Press Conference again to merge the three lines.

Volume:  While the phone is idle, use the volume rocker to adjust the ringtone. While on a call, use it to adjust the audio volume of your handset, headset, or speaker.